If you are not living with the person or people you are helping, you will face practical challenges during times of social distancing.

Many people who are bereaved, although not all, value face to face support, and hugs from people they love.

In a situation when this is not possible, providing support by phone, video call and messaging may be the only option.

It can be very comforting and prevent someone feeling isolated

• As well as phones, video calls via WhatsApp or Zoom often work well – available app and desktop versions.
• Such systems also have messaging services, and there are many other messaging services available that work well.
• What you choose will depend on what the bereaved person is most comfortable with, and what you both have available to you.
• Try to arrange more than one way of talking to each other, in case one method doesn’t work.
• Try to arrange particular times to talk, and how long you will be available for. Then it doesn’t come as a disappointment when you don’t call, or have to leave a call.