Email us for help

Whether you have been bereaved, or are supporting someone who is bereaved, you can contact us by email and we will aim to respond within 24 hours Monday-Friday.

Writing an email can be a good way to work through your thoughts and feelings, to help you work out what you want to say, or what you would like help with.

We are particularly here to help in the first days, weeks and months of your bereavement (but you can call any time after a death). We help you whether the cause of death was an event or an illness, including COVID-19.

Whether you contact us by phone or email, we give you a named, qualified, friendly and professional case worker.

Get in touch with your case worker:


You can also contact us by phone on 0800 2600 400 between 10am and 4pm, Monday to Friday to talk to your case worker right away. (We are working to extend these opening hours as quickly as possible).

Your experienced case worker is waiting for you

They give you:

  • a confidential listening ear to say how you are feeling, and help you feel safe, supported and connected. Someone to talk to about your feelings, thoughts, and whatever you are going through right now, from day one of your bereavement or at any time afterwards.
  • access to compassionate help where you live. We connect you with people who care and can help. You might want to talk to someone in your community and get help with immediate practical needs such as shopping. You might need help because you are feeling ill or need help with caring for someone in your family. We find you that help.
  • help with pressing problems. No problem is too big or small for the Sudden team. Whether you need help stopping junk mail arriving, can’t understand a will, or are struggling with lack of income, we are here to help, or find someone who can help you better than us. We get things done for you.

Our call back promise

We stay with you, if you want us to. We offer to call you back on days and at times we agree with you, or to email you, to check if you have received all the help you need, and whether there is any more help we need to find for you.

After a while

Some people find that, after a while, thanks to support they received in the early weeks, their grief remains but the shock of the bereavement is subsiding. These people often want further help accessing grief support services and help with arising practical problems. If this is you, we can help put you in touch with the right people.

Other people find their shock is not subsiding, and they may benefit from health services. If this is you, we can help put you in touch with those services.

Helping someone else? We are here for you too

If you are caring for someone bereaved in a way that is sudden or shocking, then you are a community hero. We believe in support being community driven. We are here to listen confidentially, answer questions about sudden bereavement, and to help you help even better. We can also help with practical issues and accessing more help in your community.